Privacy Policy – Heywood Management Limited

Heywood Management Limited and its related entities, subsidiaries, and affiliates (“Heywood”, “we”, “our”, “us**”) recognise the importance of protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 2020 (NZ) and any applicable privacy laws.

What is personal information?

“Personal information” refers to any information or opinion about an individual that can be used to identify them, whether true or not and whether recorded in a material form or not. This includes, but is not limited to, your name, contact details, occupation, investment preferences, financial information, or any other data that can reasonably identify you.

What personal information do we collect?

We may collect a range of personal information depending on our relationship with you. This may include:

• Full name, title, and contact details (address, phone number, email)

• Date of birth, gender, occupation, and employment information

• Financial information, such as bank details, payment history, or investment preferences

• Tenancy and leasing information (e.g. rent history, property preferences)

• Business information, including ABNs or company structures if you are engaging as a corporate stakeholder

• Identification documents or verification records (e.g. for AML compliance)

• Any information submitted via applications, surveys, forms, emails, phone calls, or conversations

• Information collected through interactions with our digital services (e.g. IP address, cookies, device usage data)

We may also collect non-identifiable data to better understand usage trends, performance analytics, and user experience.

How do we collect your information?

We may collect your information in a number of ways, including:

• Directly from you, whether verbally, electronically, or in writing

• Through our website, email, phone conversations, meetings, or digital forms

• When you register for or attend an event, open home, meeting or webinar

• Through property applications, leasing discussions, or investment submissions

• When you engage with our sales, marketing, or advisory services

• From third parties (e.g. agents, advisors, referrers, solicitors, or financial institutions)

• Publicly available sources or social media where applicable and lawful

 Cookies and website analytics

When you visit our website, we may use cookies and similar technologies to improve functionality and personalise your experience. Cookies help us analyse website traffic and user behaviour. This data does not identify you personally unless you voluntarily provide personal information on our site.

You may disable cookies via your browser settings, though this may impact your website experience.

Why do we collect and use your personal information?

We collect, hold, and use personal information to:

• Facilitate investment opportunities or manage property and tenancy relationships

• Provide property advisory, project management, or development services

• Communicate with you regarding updates, offerings, or events

• Conduct due diligence or credit checks where applicable

• Manage client relationships, leases, purchases, or service agreements

• Improve our services, offerings, and online platforms

• Comply with our legal, regulatory, and risk management obligations

We may also use personal information for internal planning, analytics, audit, legal, or corporate reporting purposes.

Who do we share your information with?

We may disclose your personal information to:

• Our staff, contractors, and professional advisors

• Joint venture partners, co-investors, or affiliated entities

• Landlords, tenants, consultants, or service providers engaged by us

• IT providers, website hosts, CRM systems, or email platforms

• Government authorities or regulators, where legally required

• Third parties you have authorised or who act on your behalf (e.g. lawyer, accountant)

• Prospective buyers, tenants, or investors (with appropriate confidentiality measures)

Some third parties may be located overseas. In such cases, we will take reasonable steps to ensure appropriate safeguards are in place.

PRIVACY POLICY